Within minutes two different people sent me written accounts of tech gone wrong and people being harmed by a redesign or just having to leave a service because of bad usability.
The rate at which we can start harming people is now made ever more efficient with automation. Yay...
āFor many products and services, we canāt pick a set of metrics at the outset and say, āOk, thatās how weāll always measure success.ā If we do that, weāll lock ourselves into a simplified notion of success. Thatās how we unintentionally leave a door open for competitors to steal our business from us.
Our metrics need to grow as our understanding of our users grows. And with every growth spurt, weāll become one step closer to a design-mature organization.ā
by Jared Spool
The Challenge of Identifying UX Success Metrics ā UX Articles by Center Centre
āŖ Replying to @unknown
@danachis @cydharrell I've been recommending our interviews with both of you to my students and they've been really excited to learn there is even something called civic design / civic tech. Sounds like a number of them are looking to get involved here in Sweden š
Pondering an ethics game for the students. Anyone know of an online service where you enter options for a spin-the-wheel game to pick one at random (more fun than just randomizing and displaying an option).
āŖ Replying to @WolfgangBremer
@WolfgangBremer The guy with the helmet throwing it to the ground and getting ready to jump in and save people. ā¤ļø
You can learn so much about the driving force behind a company, and their values, by being a user/customer and seeing how they manage an intent to leave.
Iām going to start asking more about the offboarding before signing up to anything in the future.
Obviously @mrmacleod understood this much better than me many years ago š
āŖ Replying to @callenet
@callenet @Emil_Mauritzson For the schools/teams aspect I would love to move people to something like Allies. But some groups I decided to just quit. In the end, I still have tons of interesting conversations, just elsewhere.
weareallies.se
@callenet @Emil_Mauritzson My kids are so old now though that we donāt have that coordination/logistics need.
āHow are you coping without Facebook, Per?ā
āOh right, I almost forgot I left... So zero feelings actually.ā
True story.
āŖ Replying to @unknown
@Science_glamour I honestly don't believe you have need to worry about your animation, but it's always good to have this risk back of mind.
āŖ Replying to @unknown
@Science_glamour In this case it was not the use of gifs per se that I reacted most strongly to, but the joking and laughing about a neurological disorder. That said, there are people who are vulnerable to to photo-sensitive seizures. For example: telegraph.co.uk/technology/201ā¦
@Science_glamour Generally, it is the pace of flashing animation that will pose dangers. Accessibility guidelines talk about not flashing anything more than 3 times per second. Color often matters as well, red being the worst cuprit. Here's a good walkthrough: developer.mozilla.org/en-US/docs/Webā¦
Just unbelievably saddened by a LinkedIn video promoting use of animated gifs in presentations where a speaker in the video announces "Anyone that suffers epilepsy, please leave the building. Anyone that doesn't know they suffer from it, too bad." Followed by huge laughter.
š¢
Sorry to have to point this out, but the joking and ensuing laughter about epilepsy in the beginning of this video is honestly very off-putting. "Anyone that suffers epilepsy, please leave the building. Anyone that doesn't know they suffer from it, too bad."
A corporate culture of having a laugh about neurological disorders is not one that invites diversity and inclusive thinking.
Is me. At @UXCopenhagen
linkedin.com/pulse/first-deā¦
#uxcopenhagen #uxconfcph
1) When I'm quick with 4x4 captchas (e.g. 'select all squares with traffic lights'), I've found myself having to do several in a row.
I'm now deliberately filling them in slowly and only having to complete one.
I've altered my behavior to appear more human to a computer.
2) This exemplifies well the reasons for strong backlash against surveillance.
* False positives and the lives this affects
* Covert, dictated norms for acceptable behavior
* Suppressing all deviating or experimental behavior
* Perpetual fear of being targeted by the system
3) Going further. One success story is sometimes retold in relation to automated surveillance in schools. The system noticed the same girl spending her lunch hour in the restroom every day. The school intervened and was able to stop the bullying that contributed to this.
4) This sounds great, but does not encourage reflective reasoning.
* How should schools monitor the well-being of their students?
* What does "stop the bullying" mean, and how is long-term well-being supported?
* Should students have the choice of not telling their story?
5) In the end, really, I guess it will all come down to:
* What choices do I have, and
* What choices have you taken away from me?
I'll proceed slowly. Maybe to make sure the computers don't flag me as an impostor.
6) You can hear more on this example, and student surveillance in general, in this podcast episode of Reset with @rebeccaheilweil
Students are being watched. Closely.
overcast.fm/+UC_UlHfbs
The recommendations for maintaining brain plasticity, starting at 15:30 and ending at 16:35, should be compulsory listening.
overcast.fm/+CYFR9yg0
Just so much good stuff in this episode of All in the Mind with brilliant guest @HanCritchlow.
There is no research showing that students are safer thanks to camera surveillance and tracking. But of course the numbers show a rise in surveillance system profits. And an obvious decline in student privacy. overcast.fm/+UC_UlHfbs
āŖ Replying to @round
@round The Art of Scent
smithsonianmag.com/arts-culture/tā¦