Two things @padlet:
1. Having to press a button that says "Break our hearts" to cancel my subscription is blatant confirmshaming and falls under "Digital gaslighting" in my chart.
2. When I press it, the page doesn't exist, which is just poor development and testing.
Here's a video of the full experience.
1. Click from e-mail
2. Click Settings
3. Click Billing
4. Click Break our Hearts
5. Page not found