No, I do not have to and do not want to review every customer service interaction, every order and subscription. We are humans moving through life and we do not need a point out of 5 for every smile, nod and touch.
Chances are your points are making everything worse, not better.
You forgot to ask, but I give your points system one star out of five.
✭✩ ✩ ✩ ✩
The likeliness that I would recommend your points system to a friend is 0, on any scale.