Per Axbom Twitter

Feeling hopeful after yesterday visiting the accessibility course final presentations at @Nackademin - a class taught by @hampelusken within the UX Designer program.

These were some of the best reviews and reasoned presentations I've seen, topping professional ones.

The students' passion shone through but I was also struck by the care and reflection with which they spoke about the people using the services, focusing less on tech constraints and more on human potential.

🔗 Originally posted on Twitter

Per Axbom Twitter

What maddens me the most about the digital age is a lack of interest in allowing people to make choices based on their own capability and well-being. Instead the idea seems to be to nudge people to do what we have decided is best for them. When is a non-consensual nudge ethical?

But Per, you say, everything is a nudge. We can’t avoid it. And I would say that our practices should build on the acknowledgement of this and not surrender to it. How? In coaching we do it by mirroring, and by digging deeper into intent.

By repeating back my interpretation of another person’s statement (using different words), this allows me to validate my interpretation and for them to reflect further on their intent. It’s non-judgmental communication, and most tech I see does not build on it or for it.

I’m now working on a healthcare advisory system where nurses need to be reminded to follow this (non-linear) process: Prepare -Open - Listen - Analyze - Motivate - End - Recharge. I am convinced we can do more to build this type of thinking - and reflection - into more systems.

I’ll start building on these ideas in a blog post :)

🔗 Originally posted on Twitter

Per Axbom reply Twitter

↪ Replying to @ztopiapub

@ztopiapub I think we should stay away from gmail if we can ;) But also, adding more features like this has the risk of adding complexity that is of value to tech savvy people and contributes to the digital divide.

@ztopiapub Systemically I think we need more friction and reflection. Like how postage fees work. Consider if it costs 5 cents to send an e-mail to a person... would you do it as often? Not saying that is the solution, but I do believe friction is our friend.

🔗 Originally posted on Twitter