@danhon Good evening.
@dkmj They had a lot of first-mover advantage and of course have always been children of their time... My perhaps biggest criticism is an unwillingness to grow, acknowledge missteps and to listen to other voices, even as they preach how important it is to make those voices heard. This is an interesting one on Norman:
https://www.fastcompany.com/90868431/the-problem-with-don-norman
I've personally found Norman better at reasoning around potential weaknesses in his own thinking (I've interviewed him twice) but then slowly realised that he never acts on that seemingly sensible reasoning. In his later writings he is essentially saying that he got a lot of his early stuff wrong, but when doubling down on a flavor of co-creation and 'reinventing design education' I haven't seen examples of bringing that thinking to his own practice.
Nielsen's work I've always had a hard time understanding why people latch on to. So much of it is oversimplification and bold assertions based on data that is rarely supporting the exact conclusion he makes. I also take issue with how often he talks about IQ in ableist ways, which definitely biases me against him.
@dkmj That would be awesome. đ
@devolute
Haha, that is exactly how I felt on the Thursday that I read it. "This will break my Friday planning...", and it did. Thanks for sharing!
It's sometimes good to remember that many people have been debunking several
of Nielsen's assertions about usability for more than two decades. Not least the one about only needing to test with five users.
Here's a good study from 2001 (yes, 23 years ago) about page load times. By Christine Perfetti and Lori Landesman.
Remember when Amazon took 36 seconds to load over a 56kbps modem?
https://web.archive.org/web/20130501084018/http://www.uie.com/events/roadshow/articles/download_time/
#ux #uxdesign
More recent, but still 12 years ago...
https://www.wired.com/2012/04/why-jakob-nielsen-is-wrong-about-mobile-websites/
En presschef pĂ„ en myndighet kan inte lĂ€mna ut sms till en pĂ„gĂ„ende utredning för att dessa Ă€r raderade. Som skĂ€l har presschefen angett att de tog för mycket plats pĂ„ hans telefon. LĂ„t oss rĂ€kna pĂ„ det âĄ
1 sms = i genomsnitt 0,2 kB
1 foto = i genomsnitt 2,5 MB (lÄgt rÀknat)
Det gÄr i detta exempel 12 500 sms pÄ ett foto.
Om du skickar 10 sms i jobbet varje dag sÄ Àr det 3 650 sms pÄ ett Är.
För att frigöra lika mycket utrymme som upptas av ett enstaka foto mÄste du dÄ radera sms över en period pÄ tre och ett halvt Är.
En typisk minnesstorlek pÄ en modern telefon Àr 64 gigabyte. Om 5% av det utrymmet (alltsÄ 3,2 GB) togs upp av sms sÄ skulle det motsvara 16 miljoner sms. Eller mer Àn fyra tusen Ärs sms:ande om man skickar 10 per dag.
Ja, du fattar. Att radera just sms för att spara utrymme Àr inte den bÀsta anvÀndningen av din tid.
En förmildrande omstÀndighet skulle kunna vara om presschefen Àr tilldelad en Philips Fizz frÄn 1996 som tjÀnstetelefon. Jag föreslÄr dÄ en uppgradering.
@ElleGray I applaud your image description. đ
Looking at complaints can be one way of surfacing pain points in a workflow. Often used by designers as input for customer journey maps.
But you also need to consider who is behind the complaint, who feels comfortable complaining and who is not given an opportunity to complain.
If you don't know what I mean by "not given an opportunity to complain", I'd urge you to read more about privilege, oppression and social norms.
@datarama I've just added it to my Kobo reader. Next in line to read.
@datarama Hard agree.
@troed đ Good point. Borders are definitely a challenge in thinking about how all this will play out.
@troed
I'll readily admit I'm drawn to the dystopian⊠and when I said inhabitable in this context I tend to mean more of a situation where everyday life is affected in ways that force us to significantly change how we live our lives, obtain food and manage energy sources â making debates about the advancement of generative AI inconsequential, especially given how it adds to the decay.
Here is one essay that advanced my concerns:
https://medium.com/@samyoureyes/the-busy-workers-handbook-to-the-apocalypse-7790666afde7
While I don't buy into the complete underlying narrative, I take to heart a great deal of its systems thinking, with a critical focus on the fragility of how we obtain our food. đŹ
Honestly, when people start talking about what AI will be in 20 years my concern is really whether or not we will even have an inhabitable* world by then.
I've been reading way too much (not possible but you know what I mean) on the climate crisis over the past week and if I've been talking about an AI bubble that will burst then the climate crisis awakening terrifies me so much more.
My patience for magical thinking is reaching its limits.
*Footnote: Adding this as a I was called out and realised and admit this was a poor choice of words. When I said inhabitable in this context I really meant more of a situation where everyday life is affected in ways that force us to significantly change how we live our lives, obtain food and manage energy sources â making debates about the advancement of generative AI inconsequential, especially given how it adds to the decay.
âThe computer programmer is a creator of universes for which he alone is the lawgiver. No playwright, no stage director, no emperor, however powerful, has ever exercised such absolute authority to arrange a stage or field of battle and to command such unswervingly dutiful actors or troops.â
â Joseph Weizenbaum, Computer Power and Human Reason: From Judgment to Calculation (1976)
@Aubrie Done. Thank you for the feedback. đ
@kmdk Thank you Karen đ
@salixsericea
Love that analogy / thought experiment! Thank you! đ
@jamesravey
We are at a stage in human history where huge trust is placed in statistical machines, that are unpredictable and easily manipulated, for important business â and personal â decisions.
Blown away when people respond to screenshots of failed responses with screenshots of successful responses, as if the tool has "learned" the correct response.
As if it can't just as easily provide an incorrect response again.
It's unsettling to me that people don't understand how the tools work, yet decide to trust them because the language reminds them of their own language.
When this bubble bursts it will be very painful for a great many people, in many different ways.
@kcarruthers Very much so. I think perhaps he has been problematic the whole time, but some of it was 'forgiven' in the beginning, due to worship of some design ideas at the time.