Does your company use NPS (Net Promoter Score) to assess quality of service? You may just want to read Jared's post: https://medium.com/@jmspool/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it-fe7a132f4430
Does your company use NPS (Net Promoter Score) to assess quality of service? You may just want to read Jared's post: https://medium.com/@jmspool/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it-fe7a132f4430