http://www.gerrymcgovern.com/new-thinking/when-communicator-met-customer

"Thank you for your feedback but can you please allow me to tell you more about our fabulous, customer-centric philosophy that underlies this new, redesigned service. Customer centricity is one of our seven business priorities. If you’d like to hear more about the other six, I can point you to a video of our CEO enthusiastically endorsing each one."

http://www.gerrymcgovern.com/new-thinking/when-communicator-met-customer