📍 Posted in: UX and Service Design

http://files.thisisservicedesignthinking.com/tisdt_cujoca.pdf

I am currently reading This is Service Design Thinking and this customer journey canvas is a nice treat from the authors. I am, however, a bit surprised they've made social media such an integral part of the template. http://files.thisisservicedesignthinking.com/tisdt_cujoca.pdf